At Elitlux, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, make a purchase, or interact with us. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information that you voluntarily provide when you:

  • Place an order

  • Create an account

  • Subscribe to our newsletter

  • Contact us via forms, email, or customer support

This information may include your name, email address, phone number, billing and shipping address, payment details, and order history.

We may also automatically collect certain technical information such as IP address, browser type, device information, pages visited, and usage patterns to improve our website performance and user experience.

2. How We Use Your Information

Your information is used to:

  • Process and deliver orders

  • Manage payments and refunds

  • Provide customer support

  • Communicate order updates and service-related messages

  • Improve our products, services, and website

  • Send promotional offers (only if you opt in)

We do not sell or rent your personal information to third parties.

3. Payment Information

All payments made on Elitlux are processed through secure, trusted payment gateways. We do not store or have direct access to your full payment card details. Payment providers handle all sensitive data in compliance with industry security standards.

4. Cookies and Tracking Technologies

Elitlux uses cookies and similar technologies to enhance your browsing experience. Cookies help us:

  • Remember your preferences

  • Analyse website traffic

  • Improve site functionality

You can manage or disable cookies through your browser settings, though some features of the website may not function properly as a result.

5. Sharing of Information

We may share your information only when necessary with:

  • Delivery and courier partners

  • Payment processors

  • IT and website service providers

These third parties are required to handle your data securely and only for the purpose of providing services on our behalf.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, or disclosure. While no system is completely secure, we continuously review and improve our security practices.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

8. Your Rights

You have the right to:

  • Access your personal data

  • Request corrections or updates

  • Request deletion of your data (subject to legal requirements)

  • Opt out of marketing communications

To exercise your rights, please contact us using the details provided on our website.

9. Third-Party Links

Our website may contain links to third-party websites. Elitlux is not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of our website indicates acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact our support team through the Contact Us page.